I am trying to schedule MS - 900 exam but getting stuck at payment page. I have tried making payment using multiple cards but I am getting the same error "We're unable to process your payment. Please try again. If this error still occurs, contact your card issuer." Can you please help me with scheduling my exam.
I am trying to schedule MS - 900 exam but getting stuck at payment page.
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Hi Aarti,
Thank you for contacting the Microsoft Community.
I can sense the urgency of scheduling the MS-900 exam, as you are having an issue processing the payment for the exam appointment. Allow me to provide you with the correct information to have this issue addressed.
Based on the FAQs for payment transaction in Pearson Vue, please refer to the image below:
Since you have already used your visa card, I highly recommend contacting the Pearson Vue Team directly to provide options in paying for your exam. You may consider the link below:
Pearson VUE: https://home.pearsonvue.com/microsoft/contact
Meanwhile, since you received an error message about the payment method when trying to book an appointment, please note that this error usually exists if the payment card is not applicable in the exam registration. Kindly check the list below if you are currently located in one of the countries where payment card option is not available due to various restrictions and cross-border payment challenges:
|
Benin |
Cameroon |
Ghana |
Lebanon |
Nigeria |
Pakistan |
Senegal |
Tanzania |
Togo |
Uganda |
To enable this, a separate Mindhub platform has been established. This platform allows you to buy an exam voucher and also enables customers in these countries to effortlessly make payments using their local credit cards.
Please indicate in the email if you are a student along with the name of your country. Note that Mindhub is unable to assist with inquiries aside from voucher purchases.
Moreover, you can also reach out to Pearson Vue for immediate assistance in scheduling your exam and assist you in purchasing an exam voucher. They also have the ability to arrange your exam at your preferred time and date. Please refer to the contact details below:
Pearson Vue: https://home.pearsonvue.com/microsoft/contact
If you need further assistance, please let me know.
Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Best Regards.
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Hi Aarti,
We trust that you're doing well!
We are following up with you to see if you are able to proceed with your payment upon exam registration.
We want to be as helpful as possible, so don't hesitate to contact us if you need any additional information about your concern so that we can make sure your needs are met.
Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Best regards,
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Hi Aarti,
Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.
Best regards,
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Hours to Respond: 24 Business Hours
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Question Info
Last updated July 5, 2024 Views 22 Applies to: