i am uable to get the certificate and score card even after passing the exam .I have multiple MS id , want to merge to single mail id .

i am unable to viwe my certificate and score card even after clearing the exam .

I have got a mail stating i have passed a exam .

Candidate:

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MS ID:

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Registration ID:

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*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello Puja!

Thank you for contacting Microsoft's Community. 

 

Based on your inquiry, we understand you require assistance with your missing certification. We will be happy to help you.


We have initiated a Private Message where we will request further information about your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below: 

 

Image

 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

 

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Puja!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case within one business day.

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

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Hello Puja!

Hope you are doing well.

We are waiting for your response. Otherwise, we will proceed to close and lock the case on the next business day.

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Hello Puja!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

 

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

 

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Question Info


Last updated April 14, 2025 Views 16 Applies to: