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I am unable to schedule exam

Any time I try to schedule exam I get


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I contacted Pearsue vue and they said nothing is wrong with my account while Shieldsquare kept saying I should contact Pearsue vue.


I need this issue to be fixed.

Answer
Answer

Hi Jersoltech, 

Thank you for contacting the Microsoft Community. 

I will be glad to assist you to eliminate the error message so you can schedule your exam.  

In scheduling an exam, please make sure to sign in to your Personal Microsoft Account.  

Also, to eliminate any browser issue, kindly follow the troubleshooting steps provided below: 

  1. Use the new MS Edge browser that you can download here.

  1. Make sure to clear cache and cookies.

  1. Open a registration window.

  1. Press F12 function key

  1. Once you see a Developer Tool window popping up on the screen, click on Network Tab.

  1. Clear the session (Please find highlighted in screenshot)

  3. Go to Microsoft Certification Dashboard. 

  4. Sign in with your Microsoft account and password. 

  5. On Your Dashboard, click on the Certifications and Exams tab then choose Browse all exams from the dropdown menu to select your exam. 

  6. Once selected, go to Edit your certification profile. 

  7. Make sure that the information in your certification profile is complete and correct, specially your address and phone number. Remove any special characters as the system will only accept Roman (English)Alphabets. 

  8. Click Save and Continue and proceed with the registration. 

If the issue persists after following the steps above, please provide us with a steps by steps recordings using this PSR (Problem Steps Recorder) starting from the troubleshooting steps until you get to the page where the error is showing along with the requested information through private message so can check this matter further.  

To view your private message, refer to the image below: 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Cheers,

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated March 26, 2022 Views 43 Applies to: