I am unable to update my telephone number

Using Edge doesn't help much. The error message is the same :/

Hello, Robert.

Welcome to Microsoft’s Community.

As we understand you are facing issues when trying to update your Microsoft Certification profile. We are glad to assist you with this matter.

We want to let you know that we are fully aware of this situation and our engineering team is working to find a resolution as soon as possible.

For the time being, we suggest you to consider the following recommendations and try it one more time.

• Make sure to use an up-to-date browser.

• Clear cache and cookies.

• Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.  

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.  

• Allow all third party cookies through the browser settings.

• Please make sure that you have the latest version of the Edge browser or Internet explorer.

If the issue persists, we have initiated a Private Message where you will be able to share us in a safe way some useful information to verify your MS profile and proceed accordingly.

Please find the access to this space on the top right corner of this screen as shown in the image below:

We will be very attentive to your response. If no response is received, we will proceed in closing the case within two business day.

Best regards,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Robert.

We are glad you reached Microsoft´s Community.

Thank you so much for your response.

We are glad to know that your information have been updated.

As we have mentioned, we are fully aware of this situation and our engineering team is working to find a resolution as soon as possible.

Please let us know is additional assistance is needed. Note that if we do not receive a response, we will have to close and locked the case after one business day.

Wishing you a nice day,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.

Hello, Robert.

At Microsoft’s Community, we are glad to assist you.

Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

We will be happy to jump in and take a look.

Note that once the case has been closed and locked you will not be able to reply even through private message.

Best regards,

Xilena Navarro. 

Microsoft Certified Professional Services Center. 

Support: Monday to Friday.