I am using my school email id . but i am not receiving otp from my college vit vellore . kindly help

Hi ARITRA,

Thank you for contacting the Microsoft Community.

I appreciate you reaching out about the issue with your school email. I understand how crucial it is to get the right assistance and information. Rest assured, I will diligently work on this to provide you with the necessary details.

If you are trying to verify your student status, please note that we have recently updated the verification process. To ensure your student discount is applied at checkout when scheduling your exam, please visit the Student discounts | Microsoft Learn page to reverify your student status. If your concern is different, please provide more details so we can assist you further.

Before verifying your student discount, I recommend performing the following basic troubleshooting steps to rule out any browser-related issues:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings.

3. Then proceed with verifying your Student discounts.

Meanwhile, student discount will enable you to get 30% off for fundamental exams and 45% off for role-based exams, However, this will change if you're residing in China or India; as of now, the only available discounts for students on the said countries are for fundamental exams.

After completing these steps, proceed with verifying your student discount. If your student discount is still not reflected on the checkout page, please respond to the private message I have initiated with the requested information. This will help me locate your account and further investigate your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi ARITRA,

I hope all is well with you.

I just want to verify if you have successfully completed the verification steps and if your student discount is reflected on the checkout page. If not, please respond to the private message I have initiated with the requested information. This will help me locate your account and further investigate your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi ARITRA,

We haven’t received any update from you. We’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards