I can not sign in to my certification profile which used for long time.

Hello, Md. OmarFaruk1!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand that you are not able to renew your certification due to an error when you try to access. We are happy to help you!

If the issue persists, please share with us a PSR (Problems Steps Recorder) recording, showing the error.

Please bear in mind that the following steps must also be included in the recording:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

You can use PSR (Problems Steps Recorder) tool by following the steps below:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

• Mac: https://support.apple.com/en-us/HT208721

To help you further with your issue, we opened a Private Message where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Message, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Kind regards,

Hello, Md. OmarFaruk1!