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I cannot get a code sent to my work email to verify for exam discount. Suggests posting here for help.

My personal email is used for my Microsoft Account. I have previously linked this account to my work email. I used my work email to registered for Training Day events. I am now trying to schedule my exam within 90 days of taking the course but the Exam Discounts page doesn't seem to ever send an email for the verification code.

I've checked Junk, ProofPoint, Deleted, Trash, etc and nothing is coming in. In fact the link doesn't seem to be doing anything at all.

Any suggestions like to get this exam scheduled ASAP now that I see there's an issue with the Discount functionality, I'm close within my 90 day limit.

Thanks for any help!

Answer
Answer

Hi Patti,

Thank you for contacting the Microsoft Community.  


I am sorry to hear that you did not receive the verification code to proceed in claiming your discount. I can definitely help you to make sure that you will get it on time.

If you haven't received the code, please click the "resend" button to generate a new one. I appreciate that you already checked your spam/junk folders. It would also be helpful to follow the troubleshooting steps below to fix the issue:

1. If you are using a work machine, please try to use a different device or personal computer to make sure that there’s no restriction.       

2. Use the new MS Edge browser that you can download here.       

3. Make sure to clear all your cache and cookies (steps here) and disable the Block all third-party cookies function from the browser settings.        

4. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard then sign in with the Microsoft account and password associated with your certification.       

5. Go back to the Dashboard and try to redeem the discount.

Yes, you are correct, we are receiving a number of affected learners who are having an issue with the verification code. Our Engineering Team is already aware of this and advised us that this could be an intermittent issue and attempting to resend the code could also resolve the case.

Nothing to worry, if you will not receive the code after following my resolution recommendation, I'd be coordinating to our Support Team to also inform them that your discount validity is yet to expired. To do so, please secure the requested details via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Cheers,

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Patti,

I am delighted that your issue is now resolved. Should there be additional assistance needed, please do not hesitate to let me know and I’d be happy to help.  

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.   

Kind Regards, 

Jham_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

1 person found this reply helpful

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Last updated October 22, 2024 Views 69 Applies to: