I cannot login to Pearson with my @microsoft.com account

Hello, Jonathan!

 Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread based on the information you have provided from Microsoft Credentials/Other  to Exams/ registration and scheduling. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Jonathan,

Thank you for contacting the Microsoft Community.

I understand the importance of scheduling an exam to fully display your expertise and taking advantage of your discount. Allow me to provide you with further information so I can assist you efficiently.

Please be advised that in order to schedule an exam, you need to sign in with a personal Microsoft account and complete your Certification profile.

Meanwhile, if you're trying to apply for a discount that is associated with your work email, you need to link your work email on your personal account on the discount page. You may follow the steps below to schedule your exam:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito.  

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings.  

3. Sign into Learn using the personal Microsoft account (MSA).

4. Check that all the required fields with an asterisk* are correctly filled and remove any Special Characters (like., \! @ # etc.,) from your information.

5. Click browse credentials profile, select an exam you preferred to take and follow the steps on Vouchers and redeeming discounts | Microsoft Learn page.

Meanwhile, if you are a Full-Time Microsoft Employee, it is best reaching out directly to the Ask Learning Support Team for further assistance. I provided their direct contact details in the private message. Rest assured that their support will be working with you regarding scheduling your exam. Their team is dedicated to providing customized assistance for FTEs like you.

Hi Jonathan,

I hope you're doing well.

As my goal is to make sure that I got you well covered, I am extending my assistance to confirm if you have successfully contacted the Ask Learning Support Team for immediate assistance with your issue.

If further assistance is needed, feel free to let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Jonathan,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,