i can't acces to my hotmail account , and i can't move my MCP to my outllok account

Hi MounirG,

As I was able to verify your account using the information you have sent before, I found a duplicate account created as there was another email address used to login to the member site. I suggest to refrain from logging in to the member site without completely associating your certification profile to your personal email account because every time an attempt to login with a different credential like email address, billing address, and/or name will create a duplicate account. I have refreshed your profile and kindly follow the same steps given below to associate your account:

1.       Sign in to the Member Site: Member site using your Microsoft account: (please see private message).

2.       Enter your MCID and the Access Code: (please see private message) on the migration page.

3.       Click “Next.”

Please note that this steps are only done once and you login with your user name and password moving forward.

When registering for exams in the future, please use the information (name, e-mail address, mailing address and phone number) as it appears on your current Microsoft certification profile. This would ensure that the exams get updated under your existing profile. Please note that in order to keep your account active, please access your Microsoft certification profile once in every 12 months.

As I have updated the registered email address to  **************@outlook.com you will need to get in touch with acclaim directly to update the email address as well to synced with your certification profile you may reached them through  Credly’s support.

If you have other questions please let me know.

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All the best,