I can't redeem my certification

Hello, Joaquín!

Welcome to Microsoft´s Community, here your inquiries are always well received.

As we understand, it has not been possible for you to visualize your achieved Microsoft Certified: Azure AI Fundamentals Certificate due to the email address you took the Exam with is different than the email registered in your MC Profile.

We will be glad to attend your inquiry. To do so, please share the information we requested over the Private Message section we have initiated.

Once we receive this information, we will be pleased to proceed with the proper process.

Please bear in mind that if we do not receive any response within two business days, the thread will be closed and locked.

We are attentive to your response,

Hello, Joaquín!

Thank you so much for your prompt response. Following your request, we would like to inform you that we have tracked your MC Profile. 

However, we identified that your Certification Profile is currently unlinked of any email address. This could be the reason why you cannot visualize your Certificate listed in your Transcript. 

Please follow the Migration Process to link your Profile to your preferred email address, please bear in mind that the Microsoft Certification and Learning Profiles can only be linked to personal accounts by design.

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).   

2. Copy and paste this link into the private window’s address bar. https://mcp.microsoft.com/mcp/home/migrate   

3. Sign in by using your preferred email address.  

   

4. It is possible you encounter an error message. If that happens, please click on MCP Home, as shown in the image above.  

   

5. After clicking on MCP Home, you will be redirected to Your Dashboard.  

   

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate  

   

7. After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code using the credentials we have shared with you over Private Message.   

   

Now, your account is linked to your desired email address. Bear in mind that since all your Exam has been taken through Certiport, your Certification will be visible only in your Transcript from Your Dashboard. To visualize your Certificates and Badges, it is necessary that you access the Certiport Platform or Credly by using the email you used to link your MC Profile.

Please let us know if you have further questions regarding the procedure mentioned above, we will be glad to clarify them for you. Bear in mind that if we do not receive a response within two business days, the thread will be closed and locked. 

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it. 

Kind regards,