I can't verify that I am a student for Microsoft verfification

Hello Sam.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Discounts/Vouchers/Special Offers / Other. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards. 

Hello Sam,

Thank you for contacting the Microsoft Community.

I understand you are verifying that you are a student for you to book for an exam, however, it was not successful, and I know how important it is for you to take advantage of the student discount. Allow me to further investigate your concern.

Please be advised that the acceptable documentation is a dated student ID, current progress report, current dated class schedule, or acceptance letter to the school of higher education. You may refer to the Student discounts | Microsoft Learn page for more details.

If the issue persists in verifying your student discount, kindly provide me with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) providing steps, starting from the first step above up until the error page, along with the requested information through the private message that I initiated. This will allow us to investigate the error and provide you with options regarding your student status verification.

Please note that once you have verified as a student, you must continue and follow the instructions in scheduling an exam, and on the check-out page, you will see the student discount automatically deducting the price of the exam.

In addition to the student discount, it provides a 45% reduction for role-based exams (excluding India and China) and a 30% discount for fundamental exams (in all countries) once your verification is complete. I suggest selecting the 'I can supply documentation' option during the verification process.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello, thankyou for the reply. I have managed to be successfully recognised as a student, I had to contact the university to receive a proof of enrollment document which was accepted this morning which is great. However I just have a question regarding this statement:

"In addition to the student discount, it provides a 45% reduction for role-based exams (excluding India and China) and a 30% discount for fundamental exams (in all countries) once your verification is complete. I suggest selecting the 'I can supply documentation' option during the verification process."

I have a fair few of certificate exams to do and my first one is the AZ900 Microsoft Azure Fundamental exam. When I go to book this exam it says by student discount doesn't apply for this fundamental exam. Is there a reason why?

Thanks,

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Hello Sam,

Thank you for your response.

I'm glad that you were able to contact your university and were successful in being recognized as a student, however, the discount is not reflecting, and I know how significant it is for you to take your AZ-900 with the student benefits. Allow me to provide information on your concern.

Normally, you will need to verify first as a student before the student discount can be applied, below are the following steps on how you can verify as a student:

1. Sign into your learn profile then click the photo of the avatar then click "Settings".

2. Locate the connected certification profile section of the page and click on " Manage Certification Profile and exam discounts".

3. In the "Job title" dropdown, select the "Student" and look for the academic pricing notice that appears.

4. Then select "Get verified now" below the "Job title" and it should redirect you to the academic verification system.

5. Verify your academic status by selecting one the methods from the main menu and follow the instructions.

6. Once done you can check the status during the registration.

You may visit the verify your academic status for more details.

Please be advised that once you have completed the verification, you must continue and follow the instructions in scheduling an exam on the check-out page, and once you are on the check-out page you will see that the price will automatically deducted of the exam.

If in any case that you have already verify as a student kindly provide me with a a with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) providing steps, starting from the first step above up until the error page, along with the requested information through the private message that I initiated. This will allow us to investigate why the discount is not reflected when taking the booking the exam.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello Sam,

I just want to follow up with your issue and confirm if are were able to verify as a student. So that if you need assistance regarding student discount, we can work on a solution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hello, apologies for delay as I have had very limited internet and have been waiting. I have just responded to your private message.

Thanks,

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Hello Sam,

Thank you for providing me with the information through the private message.

I understand the significance of taking advantage of the student benefits in booking an exam, allow me to provide further details regarding the discount.

Since you had provided the PSR, I was able to check that you are entering your email address through the "check discounts" then click "next" so that you will be routed to the check-out page where you can see that the price will automatically deduct of the exam.

If you need further assistance, please let me know.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best Regards,

Hi again,

I'm a bit confused, do you want me to enter the email into "check discounts" section? I have already done this and it still says "no available discounts.

Or are you saying that even thought it says no discounts available on this page when I click "schedule with Pearson VUE" and navigate to pearson vue booking page that the discount will be applied at checkout there?

Thanks,

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Hello Sam,

Thank you for your response.

I understand the confusion when taking advantage of the student discount, and I know the importance to have the discount reflected. Allow me to provide further details regarding your concern.

Yes, it is true that there is no need for you to enter your school email address on the Check eligibility page as student discount should automatically reflects on the Check-out page.

If in any case that the discount is still not reflecting after going to the checkout page, kindly send me a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) providing steps, starting from the first step above up until the checkout page, you may send it through the private message that I initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,