I didn't received my student verification after waiting for 4-5 days and also providing the relevant documents

I wanted to verify myself as a Student to avail some benefits on certification exams and I choose the option of "I can supply documents" I uploaded my college acceptance letter with other required details. Yet I didn't receive any confirmation.

Hello M Iqbal,

Thank you for contacting the Microsoft Community.

I recognized that you want to verify your account as student. Hence, you haven't received yet the verification email. Let's work together to resolve this issue.

Since it is beyond the given timeframe, kindly check your spam/junk folders for the email confirmation as it may have landed on those folders. 

If you have already checked your spam/junk folder and the verification email is not yet available, kindly send us the complete PSR (Problem Steps Recorder) in the private message that I initiated from the time you have log-in to your Microsoft Certification up to the moment that it shows your account is not yet verified as student.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

Regards,

Marlon_M23
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except Public Holidays)
Estimated Response Time – within 1 Business day

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Hello M Iqbal,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question

Regards,

Marlon_M23
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated June 29, 2023 Views 19 Applies to: