Hi Momz,
Thank you for contacting the Microsoft Community.
I understand importance of your scheduled exam being visible in your profile so that you can reschedule your exam to another date. Allow me to provide the necessary information and support to address your concern.
For me to verify your account, kindly provide the information I have requested in the private message.
Moreover, for immediate assistance in rescheduling your exam, you can reach out to Pearson VUE as they have direct access to your exam registration and make modifications for it. Please be advised that their website provides the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.
If in any case that you need additional assistance after contacting Pearson Vue, please provide the case ID they issued to you through the private message I have initiated. This will enable me to forward your case to our Support Team for collaboration with your exam provider and to consider other possible solutions for your issue.
Meanwhile, if in any case that you have utilized an ESI discount when you scheduled the exam or you are an active ESI learner (part of a company/ organization that is currently affiliated to ESI), it is best to contact the ESI Support Team and let them know of the issue you had as they are the specialized team to handle ESI learners with their concern. I assure you that they'll provide assistance with care on the issue that you encountered during your exam. Their contact details have been provided in the private message.
On the other hand, please ensure to log in all the possible Microsoft accounts that you have as there are instances that the appointment landed in one of those accounts under Credentials>Certifications.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Kind regards,
