Pearson Vue | Technical Issue: I got a voucher for dp 700 and scheduled the paper on ***REMOVED*** but due to the PERSON VUE exam was not starting now they are not allowing me to reshedule.

Hi Gulshan,

Thank you for contacting the Microsoft Community.

Considering the effort, you've invested in preparing for the exam and the unforeseen issue you've faced, it's entirely fair to arrange a resolution that allows you to take the exam using your voucher. I’ll walk you through the key details to help you handle the situation with confidence.

Since you encountered a network issue before the exam, it is best to reach out Pearson VUE as they have the ability to access your exam itself and check the situation so that they can provide you with recommendations to reschedule your exam. Please be advised that their website provides the option to contact them via a live phone call for real-time assistance. You can select your region to see all the available support in your area. Additionally, they have introduced a feature that allows you to speak with an agent through live chat.

If in any case that you need additional assistance after contacting Pearson Vue, please provide the case ID they issued to you, as well as the necessary information, through the private message I have initiated. This will enable me to forward your case to our Support Team for collaboration with your exam provider and to consider other possible solutions for your issue.

Additionally, please note that each voucher is subject to specific terms and conditions, and typically they cannot be extended or replaced under any circumstances. The potential for an extension is determined by your voucher code provider. Therefore, it is usually advised to contact your voucher issuer directly to inquire about the possibility of honoring an extension request.

On the other hand, you can also review these technical tips and technical requirements that Pearson VUE has for online examinations, which will serve as a guide to help you prevent technical problems moving forward. Additionally, for future reference, to ensure an optimal performance, a reliable and stable connection speed of 12 Mbps down and 3 Mbps up is required. We recommend testing on a wired network as opposed to a wireless network. If testing from home, ask others within the household to avoid internet use during your exam session.

Meanwhile, if in any case that you have utilized an ESI discount when you scheduled the exam or you are an active ESI learner (part of a company/ organization that is currently affiliated to ESI), it is best to contact the ESI Support Team and let them know of the issue you had as they are the specialized team to handle ESI learners with their concern. I assure you that they'll provide assistance with care on the issue that you encountered during your exam. Their contact details have been provided in the private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind regards,

Hi Gulshan,

It's great to hear from you today and I appreciate the information you have provided for me to verify your account.

Using the details you provided, I have confirmed that you have utilized an ESI voucher which means it needs to be reached out to the ESI Support Team so that they will be aware of your situation and they're the designated team to handle active ESI Learners. You can be confident that they'll be assisting you diligently for your request.

For you to create a ticket under the ESI Support Team, you can reach out through their contact information I have provided through the private message I initiated. If in any case, you need additional assistance after contacting them you can provide me with the case ID in our private message so that I can monitor the case for you and furnish you with updates.

If there's a situation that you are unable to create a ticket under ESI, please let me know so that I can check and have it forwarded to our Support Team to determine the next best course of action to take.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,