I have attempted AI-900 exam on certipoint Online exam, waiting for results from 60 hours

Hi usama,

Thank you for contacting the Microsoft Community.

I understand the importance of having access to your score report, I am aware of the significance of these certifications for your files. Allow me to provide you with information on how to access your score card.

For exams taken with Certiport, the exam provider for students and educators, you’ll be presented with a screen showing your final score and pass/fail status as soon as you finish the exam. Your results will also be available in your Learn profile or in your Certiport dashboard within 24 hours. To learn more about accessing your Certiport transcript, visit: Certiport’s FAQs.

If your score report is not on your dashboard, I highly suggest contacting Certiport support team for real-time assistance since they have the right tool for accessing your exam. Please see contact details below:

Certiport: https://certiport.pearsonvue.com/Support.aspx

Please let me know if you need further assistance. I'm more than happy to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

It's been more then 3 days since I passed the exam. But it's not showing anywhere. I have checked certipoint dashboard, Transcript,msleaen, email. I have contacted certiport visa chat, call and emails I do not have registration number and didn't get any help from them. No response to local or international contact email. What should I do. Should I believe losst the certificate?

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***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi usama,

I trust all is well with you.

I'm sorry to hear about your experience. It's frustrating not to see your exam results reflected despite your efforts to check various platforms and reach out to support channels. Upon reviewing your screenshot, the email from the Certiport support team is providing additional support for any concerns encountered. Please image below:

Kindly visit Solution Providers :: Certiport (pearsonvue.com) and select from the drop down to find a Certiport Solution Provider near you.

Please le me know if you need further assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, Thank you.

Sincerely,

I have done all this. They said send email they can't support me. Email replied content local provider, local provider we have sent email to certiport no reply. I became yeyo in between

Hi usama,

I trust all is well with you.

I'm sorry to hear about the difficulties you're experiencing. It sounds very frustrating to be caught in the middle without a clear resolution. I'll do my best to help you navigate this situation. I will escalate this matter to ensure it receives the attention it needs. To do this kindly provide the requested information through the private message I initiated. This will allow us to investigate further.

Thank you for your patience, and let's work together to resolve this.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi team,

The reference we have is:

* Exam centre: **removed**

* Exam Reference Number: **removed**

*certiport ID: **removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi usama,

Thank you for providing the requested information.

Best Regards,

Hi usama,

Thank you for your continued patience as we work with your case.

I'm reaching out to inform you that we have received an update from our Support Team and mentioned that Certiport team will reach out to you directly to check all possible options to resolve your concern.

Please let us know if you need any additional assistance from us so we can look into it immediately.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi usama,

I hope this email finds you well.

As our main goal is to ensure that we got you well covered, I am sending you a follow up response to confirm if you require any additional information or clarification and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Warm Regards,

Hi usama,

I trust all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,