I have case number then how can get the status

Hi Pravalika,

Thank you for contacting the Microsoft Community.

Allow me to provide guidance on how we can get an update for your AZ-900 exam using the case ID you have.

Issues experienced while taking exams are set to be addressed by either Pearson VUE’s or Certiport’s customer support, as mentioned specifically in our Exam policies and FAQs page.

Therefore, to check the status of the ticket created, please reach out to your exam delivery provider in order to have a follow-up and assist you with your case status.

In addition, please know that your testing center is the one who is responsible for any assistance needed in exam rescheduling & cancellation since they are the one who can modify and have visibility for the available slots/dates.

They will be creating a separate case with a different reference ID and assist you from here. Please visit the link below to get the phone number of your region or may contact their support directly through chat platform.

I am requesting for your generous amount of time as there’s a slight delay in receiving their response due to the volume of cases that they are currently handling. Rest assured you that the specialized team will take good care of your issue and a resolution will be provided. 

Should you need additional clarifications, please let me know and I will be glad to assist you the best way possible.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Pravalika,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best regards,