I have different certification Id from Microsoft learn ID . I didn't see my certification under my profile.

I am unable to see my recent certification, the email that I received has a different Microsoft Certification ID number than that on my Microsoft Dashboard. When I follow in the email it does take me to my Microsoft Dashboard (signed into the correct account, used for the exam), however I can not access my certificate?

Will I receive a mailed copy of the certificate? Is there a way to get the certificate to show on the dashboard?

Thank you -

**moved this thread from **Microsoft Certified Trainer / Account/Profile / Duplicate Profile

Hello Lakkamraju Bharghavi

Thank you for contacting us here at Microsoft’s Community. 

After doing some research, we found that there is another thread open regarding the same matter. 

With that said, we will proceed with the closure of this Forum but please rest assured we will continue looking into the situation you are experiencing at the moment. 

Note that once this thread has been closed and locked, you cannot reply over this channel. 

Please reference to that case with the following URL: 

  

  

We are happy to give you the appropriate support with your case. 

Best regards, 

Sebastian Florez.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Last updated July 26, 2023 Views 38 Applies to: