i have forgotten my microsoft account password, i cant access microsoft edge or the microsoft store, i have never used this account hence, unable to recover it or change the account to another one

Hello, Vansh.

Welcome to Microsoft's Community.

Based on your inquiry, we understand you are unable to reset the password of your Microsoft Account.

Please be advised that Microsoft Certification Program handles inquiry related to Microsoft Certification Profile, certificates and exams that are being taken from the Learning Site, so our access to Microsoft Accounts is very limited.

We advise you to contact the Microsoft Account Support Team in order to recover the access to the Outlook account. You can follow the next link:

• Account help (microsoft.com)

In any case, if you have any questions regarding Certification Profile or Certifications, please let us know and we will happily help.

We look forward to your response. In case we do not receive an answer within one business day the thread will be closed and locked, and you will not be able to reply through either channel.

Best regards,

Hello, Vansh.

We hope everything is going well for you.

Unfortunately, we did not get an answer from you within the expected time frame. Hence, we will proceed to close and lock this case. Please note that once this thread has been closed and locked, you cannot reply over this channel.

If you need further assistance regarding your Microsoft’s Certification Profile, you can easily reach out to us by posting a New Question.

Wish you the best,