i have MS certification exam today but i was notable to write the exam because of a pop up continuously, how can i reschedule my exam

Hi PENCHALA,

Thank you for contacting the Microsoft Community.

I appreciate you for reaching out to us regarding the issues you encountered during your exam, and I know how significant it is to have a hassle-free experience while taking the exam, as we value your time. Rest assured that I will provide the needed information.

Please be advised that you will be presented with a non-disclosure agreement or other security statement before your test begins. You must read, acknowledge, and agree to the terms and conditions of this document within 5 minutes. If you are unable to accept the non-disclosure agreement, your exam will be tagged as “refused NDA”. This will require a new registration which will result in a regular fee.

In addition, please note that the requirements on OnVUE Candidate Technical must be met to avoid encountering any system issue, on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements, and ensure to log onto your computer as an administrator to determine if any background processes are running and stop them. For help with enabling administrative permissions, see documentation for Windows and Mac.

Furthermore, since you encountered a system issue, it should be reported first to Pearson VUE as they are responsible for supporting assistance with the status of your exam and any system issues encountered before, during, and after the exam since they are the one who can modify and have visibility for the available slots/dates. However, if you utilize a company discount, it is most recommended contacting ESI support as they are best equipped with options to help you further and can work with Pearson VUE on your behalf. Kindly use your work email. (They typically respond within 3-5 business)

Should you already have an open case with ESI Support Team or Pearson VUE, please share the case ID with me to the private message I have initiated along with the requested information so I can monitor your case and provide you with an update.

Meanwhile, you may also provide feedback through the Pearson VUE website regarding your experience while taking the exam, your feedback will be well appreciated as it may help in improving the service and quality of the testing center. Alternatively, you have the option to take the exam at a testing center if you prefer a more reliable test environment the exam for a smoother exam

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi PENCHALA,

I hope you are doing well.

I just want to verify if you already reached out to  Pearson VUE support team or ESI support team (if you utilized a company discount) regarding your exam, and if you still need further assistance on my end. Kindly provide the case ID with me to the private message I have initiated along with the requested information so I can monitor your case and provide you with an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi PENCHALA,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.