I have passed exam but there is no email send to me and check in my learning profile still not see in pass exam list as well.

Hello Wisarut.

Welcome to Microsoft’s Community.

We understand that you passed an Exam but have not received your Certificate. We will gladly assist.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible.

See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

To access the Profile, follow these steps:

1. Clear your browser’s cached data and cookies.

2. Use InPrivate browsing with Microsoft Edge.

3. Sign in to Microsoft Learn.

4. Log in from all the emails you may have used during the registration process.

In case this does not work for you, we have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Best regards, 

Hello Wisarut.

To continue assisting you in this matter, we need to collect the previously requested information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. 

Let us know if additional assistance is needed. If no response is received, we will proceed to close and lock the case within one business day.

Best regards,

Hello Wisarut.

For continued assistance and due to the nature of the information needed, please utilize our Private Messaging feature to ensure that your information is secure.

If no response is received, we will proceed to close and lock the case on the next business day.

Best regards,

Hi Wisarut.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Best wishes,