I have passed exam on **** MS-102 but still certificate not appear

Hello, Faridanwar.

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you are missing the Certificate for Microsoft 365 Certified: Administrator Expert after presenting the exam MS-102.

Please keep in mind that you also need to earn at least one of the following: Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate certification.

If you are still unable to find your certificate having the needed prerequisites, we opened at Private Messages where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Messages, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best Wishes!

Hello, Gil.

I have passed MS-102 exam not expert.

MS-102 exam certificate not reflected in credentials portal.

Hello, Faridanwar.

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you are missing the Certificate for Microsoft 365 Certified: Administrator Expert after presenting the exam MS-102.

Please keep in mind that you also need to earn at least one of the following: Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate certification.

If you are still unable to find your certificate having the needed prerequisites, we opened at Private Messages where we have requested information related to your Learn account to verify it and properly assist you. You can find the access to the Private Messages, on the top right corner of this screen, as shown in the image below.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best Wishes!

Hello, Faridanwar.

We hope you are having a wonderful day! Thank you for your response.

Please note that if you want to earn the Certificate for exam MS-102, you will need to present the needed prerequisites for this Certificate. As mentioned on the exams page: 

You need to earn at least one of the following: Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Certified: Messaging Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate certification.

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question on the Public Forum and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Best wishes always,

Hi,

Please check below URL

****

I have already completed Microsoft 365 Certified: Teams Administrator Associate.

Thanks and regards

****

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hello, Faridanwar.

We hope you are having a wonderful day! Thank you for your response.

To provide you with better support regarding your issue please provide us with all the information requested on the Private Messages - Microsoft Community.

 We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best Wishes!