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I have schedule theAZ-500 exam of 10th sep 22023 but am not able to see the appointment in the site , I need to reschedule it this exam

Hello ,

I had schedule the AZ-500 exam of **Removed** and later reschedule it for **Removed** (5:45 PM IST ) on 4th Sep 2023 and on 9th Sep 2023 when i checked the site it showed that the server was maintenance mode for the 9 Sep to 10 Sep. I am not able to see the appointment exam date in the site and did not received any confirmation mail . I need to reschedule this exam please provide details for this and suggest what should i do?

Thanks,

Vipin

Candidate ID: **Removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy*** 

Hello Vipin,

Thank you for contacting the Microsoft Community.

I understand that you want to reschedule your exam but unable to find the appointment, I know how important this exam is to you. Allow me to extend my assistance and provide you with additional information.

Normally when you reschedule your exam, you will receive an email that confirms the transaction and changes you made to your appointment. Since you mentioned that you did not receive any email after you reschedule your exam, it is possible that the rescheduling didn't go through.

Using the information you provided, I went ahead and located your profile to check for upcoming appointments. I was able to confirm that your exam date was not changed.

Since the schedule remains on its original date and you were not able to attend the exam appointment, your AZ-500 is now tagged as no show which is why you are not seeing it on your dashboard any longer. This will lead to a new registration that may result to another fee.

I also noticed that you schedule your exam using an ESI discount, I recommend that you contact ESI support which is a dedicated support team for company discounts that can help you get in touch with Pearson Vue on your behalf.

ESI: http://esisupport.microsoft.com/ 

Should you have a Case ID with ESI, kindly share it with me through the private message I initiated so I can monitor your case, to ensure that your issue will be resolved.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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My case number is **Removed** .

Please look this issue

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Hello Vipin,

Thank you for providing the Case ID.

I will monitor your case with Pearson Vue to ensure that your issue will be resolved and will keep you posted for updates.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello Vipin,

Thank you for your rime today.

As discussed, Pearson Vue already reinstated your voucher code so that you can schedule your exam. To schedule your exam using your code, you will register and schedule your exam with Pearson VUE using the standard process, and in the Order Total section at the top of the page, click on ‘Add Voucher or Promo Code’ and enter your voucher code prior to submitting your order.  

Let me know if further assistance is needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello Vipin,

I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated September 18, 2023 Views 81 Applies to: