I have trouble linking my MCID to an MPN account

Hello, Sergey.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are having issues to link your Certification Profile to your Partner Center Account.

We will proceed to review if there is any existing issue only on your Certification Profile, as our access to the Microsoft Partner Network platform is limited.

For this we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards

Thank you Nicolás. But when I click the link provided in your reply, all I can see is "No Messages".

Hello, Sergey.

Thank you for the information you kindly provided.

After reviewing your profile details, we found that on your profile details your phone number was missing.

We updated your information and added your missing number to your details. Please re attempt to connect your Certification Profile to your Partner Center account. This being said, we confirmed that on the Microsoft Certification platform, your profile works as expected and no further actions remain from our side.

If your issue still persists, it will be required that you contact Microsoft Partner Network support team, since they handle all requests related to Partner Center.

For this we left a detailed response over Private Message, please refer to it and follow the links provided.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Thank you Nicolás. This time it worked. Will you please see to it that the article first mentined above is updated.

It should mention that

• you need to first log in to https://partner.microsoft.com/ with your work account (i.e., the account at the employer to whom you want to link your learning account), and only after you click "Associate Microsoft Learning account" you'll need to log in again, this time with your personal (learning) account

• if your profile lacks a phone number, you won't be able to find this "Associate Microsoft Learning account" link.

Thank you.

Hello, Sergey.

Thank you for your confirmation.

For submitting a feedback of request regarding updating the information displayed on the Microsoft Partner Network support articles we kindly recommend you to contact their support team.

As we have limited access to the MPN platform and its respective technical contents, we are unable to perform or request any updates on the aforementioned articles.

If no further assistance is required from our sude, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Sergey.

Since we have not received a response from you, we will proceed in closing and locking this case. If the resolution provided did not resolve the issue, please post a new question.

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Best regards,