I keep getting an internal server error (500) when trying to redirect to Pearson Vue for scheduling my az-900. Can someone help me with this issue?

Hi Justin,

Thank you for contacting the Microsoft Community.

I understand that you’re encountering an issue while attempting to book the AZ-900 exam, a crucial step in demonstrating your expertise. Let’s work together to try and resolve this issue.

We recommend that you do not use diacritics or special characters in the address section, as this is one of the possible reasons why you are receiving the error message. Additionally, if you are located in Canada or the USA, it is best to input only your state's abbreviation instead of the full state name.

For real-time assistance, you may also get in touch with Pearson VUE, and they will guide you in scheduling your exam. Below are their contact details:

• Pearson VUE: https://home.pearsonvue.com/microsoft/contact 

Meanwhile, if you are looking to schedule an exam while applying for a company discount, kindly reach out to the ESI Support Team for assistance. I have already shared their contact details with you via a private message for your convenience.

If the issues persist after following the recommended suggestions above, kindly provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until your unable to proceed scheduling your exam, along with the requested information through the private message I have initiated. This will allow me to further investigate your case and provide more options. 

I hope this helps.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Thank you that worked, I submitted my payment and it just went back to MS learn no email confirmation yet. Hopefully i get something saying I booked this test.

Hi Justin,

Thank you for your response.

Awesome! I am glad to know that you have successfully booked your exam. Kindly check your spam/junk folders as somtimes the confirmation email is routed to those folders.

Should you need further information or clarifications, please do not hesitate to reach us out and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hi Justin,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,