I lost all my certifications - MCP, MCAD, MCSD, MCPD, MCT, MCDBA, MCSA

Hi, Saurabh!

Welcome to Microsoft´s Community.

As we understand, you need help to associate your past Certification Profile with your current Microsoft Learn Profile in order to retrieve your old certifications and transcript; we will gladly assist.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and address the request accordingly. You can access the conversation by clicking on the icon located on the top right corner of this page, it looks like this:

Please send this information only through the Private Message, for your own security.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Hope you have a nice day,

Hi, Saurabh!

Thanks for the information provided via Private Message.

We determined that you are unable to see the certificate because the Certification Profile was connected to a Microsoft Account that is different from the registered on your Learn Profile.

After checking your account details, we kindly ask you to perform the following actions to begin the necessary alignment to use your MCID.

Please follow the steps below update your Email, this procedure is called Migration.

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile. 

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. 

Once you are on Your Dashboard, please copy and paste this link: https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: 

For personal information protection reasons, you will find these credentials in the Private Message. 

Please let us know if after the procedure, your account works properly and you are able to see your certificates.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days. 

Kind regards,

Hi, Saurabh!

Thanks for the information provided via Private Message. After checking your account details, we ask you to perform the following actions on your secondary Certification Profile to begin the necessary alignment to use your main MCID.

Please follow the steps below update your Email, this procedure is called Migration.

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with a Microsoft Email Account that has not been used with any Certification Profile or Microsoft Learn Account. You can create a new one if necessary Here.

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. 

• Once you are on Your Dashboard, please copy and paste this link: https://mcp.microsoft.com/mcp/home/migrate on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: 

For personal information protection reasons, you will find these credentials in the Private Message.   

Please let us know if it works, we will be waiting for your confirmation. Keep in mind that if no response is received, this case will be closed and locked after two business days. 

Kind regards,

Hi, Saurabh!

Thanks for all the information provided via Private Message.

Please refer to the last message we sent you, there you will have some context and instructions to try to solve the issues and keep the process going.

We will be waiting for your response. After two business days of inactivity, the thread will be closed and locked.

Have a nice day,

Hello, Saurabh.

We hope everything is going well for you.

Unfortunately, we did not get an answer from you within the expected time frame. Hence, we will proceed to close and lock this case. Please note that once this thread has been closed and locked, you cannot reply over this channel.

If you need further assistance regarding your Microsoft’s Certification Profile, you can easily reach out to us by posting a New Question.

Wish you the best,