I lost the discount from ignite cloud challenge without claiming it for the exam.

Hello Prajwal,

Thank you for your patience throughout this process.

I am pleased to inform you that we got an update from our Engineering Team today, they have confirmed that the issue with claiming the discount for Ignite Cloud Skills Challenge March 2021 has been fixed.

In checking your discount eligibility, please make sure to select an exam first before you enter your email address and the profile information should have no special characters including non-English characters.

In case you are unable to see the discount, you may perform the troubleshooting steps below that may eliminate the issue:

You may perform the troubleshooting steps below that may eliminate the issue:

1. If you are using a work machine, please try to use different device or personal computer to make sure that there’s no restriction.

2. Use the new MS Edge browser that you can download here.

3. Make sure to clear all your cache and cookies (steps here) and disable the Block all third party cookies function from the browser settings. 

4. Use an Incognito or InPrivate browser and go to Microsoft Certification Dashboard and try redeem the discount.

If you are experiencing the same outcome, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the steps above and until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,