I MCID but by mistake I have created another and scheduled my exam. I want to change my schedule exam I'd.

Hello Vinay.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

We would like to inform you that we moved your thread from the original topic to Microsoft Certification / Exams / Exam Registration and Scheduling / General Registration Questions. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi Vinay ,

Thank you for contacting the Microsoft Community. 

We appreciate you reaching out to us regarding your request to schedule an exam for your preferred profile. We understand the importance of having the correct exam ID where the exam is being scheduled. I'm here to take immediate action to assist you accordingly.

To locate and verify your profile, we kindly request you provide us with the necessary information through private message for us to have this check and review.

For immediate assistance in scheduling your exam, it is best to contact the Pearson Vue Support Team to report the incident as they have direct access to your exam appointments. They typically respond within 3 to 5 business days.

For further assistance needed from our end, please let us know by providing necessary information through private message for us to forward it to our support team for further assistance.

For you to change your exam from your preferred exam, you may need to cancel your current appointment and then schedule a new one with your preferred exam.

Meanwhile, before cancellation please be advised of the following: 

• If you have entered an alphanumeric code discount, kindly contact the exam discount provider first to check if this can still be used once cancelled as they also have their own terms and conditions.

• If you have used a voucher less discount, it will be re-instated within 36 hours (if it is still within the validity period). You may check the terms and conditions of the said discount.

• If the voucher is provided by your organization and they are affiliated with ESI, please contact ESI Support Team to check for recommendation as they are the one who handle company benefits. (please check the private message for their contact details)
  

Moreover, please be advised that in line with Reschedule and cancellation policies, make sure to cancel your exam appointment at least 24 hours before your scheduled exam or your fee will be forfeited. 

As my goal is to ensure that I will be able to assist you properly, please let me know if additional information is needed.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Message. Thank You.

Best Regards,

Hi Vinay ,

We appreciate your continuous support as we proceed in taking care of your concern. 

Hi Vinay ,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,