I missed to sit my online exam because of a technical issue

Hi there,

I had my online PL-600 exam (with Pearson VUE) scheduled for 14 Feb. I did all the registration requirements, accomplished all the required verification steps for the exam before it started. Just while I was taking the last photo from the back of my desk set up I poured water on my laptop and had to turn off the laptop just before the exam started. Because the laptop was soaked in water I could not sit my exam.

I'm wondering if it is possible to reschedule the exam for me, please.

Regards,

Golsa

Moved from: Microsoft Certifications/Exams/Exam Registration and Scheduling/Registration System Failure/Crash

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Answer
Answer

Hi Golsa,

Sorry to hear about the issue that you’ve encountered before taking your scheduled exam. 

For technical issue encountered during exam delivery / online proctored exam, please contact the testing directly.
 

Please see screenshot below: 

If needed, the proctor will provide an incident report number to reference when following up with the Pearson VUE Customer Support. 

To learn more about taking an online proctored exam, please visit this link for more details. 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.


Best regards,

KimYuri_029
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 21, 2021 Views 16 Applies to: