i need help with finding all the certifications for all my employees in the company as my partnship is about to expire in *removed* and i do not think partnercenter or the learning center is correct

Can someone please contact me to help sort out all my compnaies certifications. I put a ticket into the Partner center and was pointed to you.

Our partnership is about to expire in *removed* and we think what is in all the different Microsoft portals is not right. We have not been able to find one list with all our people and there current and about to expire certifications.

This has reached a critical point.

Thank you,

_________________________________________

Hello*removed* 
 
Greetings for the day.

 

Thank you for being available on the call today.

 

I deeply apologize for any inconvenience you've experienced. I understand your concern regarding the viewing of certifications. Upon further examination, I recommend following the troubleshooting steps outlined below to contact the certification support team: Results in Microsoft Certification - Training, Certification, and Program Support

 

  1. Click on "Ask a Question" located at the top of the page.

  2. Submit your request. An agent will initiate a Private Messaging session to verify your personal information and provide further assistance.

If you have any additional questions, please don't hesitate to reach out to me, and I'll gladly assist you further. However, if I've successfully addressed the issue you raised in this service request, kindly provide your consent to archive the case. Should you require any further assistance, please feel free to open a new support ticket, and our engineering team will be available to assist you promptly.

 

Thank you so much for your understanding and effort, I really appreciate. 

 

Regards,
Anup Karmakar
Support Engineer Partner Support Delivery - Program
Customer Support
My Working Hours: M-F 7:00 AM - 4:00 PM (EST)
Schedule appointment to book an available time for a Microsoft Teams meeting.
 

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

 

 

Hello Julie!

Thank you for contacting Microsoft's Community. 

Based on your inquiry, we understand you are unable to find the certifications of your employees in the Microsoft Partner center. We will be happy to help you.

We require informing you that on this Forum channel we only provide support for the Microsoft Certification platform inquiries. Our access to the Microsoft Partner Network (MPN) platform is limited.

We kindly recommend you Make sure that the Accounts are linked to Microsoft Learn.  Please be aware that these are different platform a connection is needed to complete the process. Below you will find the instructions to complete the linking process.

 

However, we cordially invite you to connect with the MPN support team by checking the link below:

By doing so we can provide personalized assistance and resolve their doubts as fast as possible.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it. 

 

In case we do not receive a response, the thread will be closed and locked within the next business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi,

I need to speak to someone ASAP. My poarner designation is about to expire in 2 days and i cannot get help. I am continually passed around.

I need to get a list of all the people in learn and then in PArtner Center and then i need to be able to fiugre out who is not linked. I have over 200 people. I need a few lists.

Please call me.

thanks,

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Hello Julie!

Thank you for your response.

We are verry sorry but unfortunately on our side we do not have the ability to assist you properly.


We would like to know if there is anything else we can help you with. Kindly know that Microsoft Certification Program handles inquiries related to Microsoft Certification profile, we can help you.

 

This thread will be closed and locked within the next business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi,

I do not understand why you cannot help me as i need to find all the certifications for my company.

Who can help me? Is there not someone that can call me and assist?

Please provide an avenue to help.

thanks,

*removed* 

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

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Hello Julie!

Thank you for your response

We require informing you that on this Forum channel we only provide support for the Microsoft Certification platform inquiries. And unfortunately, Our access to the Microsoft Partner Network (MPN) platform is limited.

We cordially invite you to connect with the MPN support team. By doing so we can provide personalized assistance and resolve their doubts as fast as possible.

If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the thread. This will let us know if your support experience has been great or how we can improve it. 

 

In case we do not receive a response, the thread will be closed and locked within the next business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Jimmy,

I dont think you are understanding what i need.

I first need a list of all the certifications on MS Learn so i can see what my people have.

then i need to see when they expire

Then i need to see who is linked to Partner Center

I understand that Partner Center and MS learn are 2 differet things.

Someone at MS has to help to figure out what we have on MS learn so we can figure out if we need it transfered to PC or if there is a link that has been done and it has not moved, then someone at MS needs to trouble shoot.

I hope this explains. I have already been pushed to you by the partner center team. I just really need someoen to call and we can get this sorted out.

Many thanks,

*removed* 

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

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Hello Julie!

Thank you for your response

We are sorry if any of the information we provided in our previous message seemed inconsistent or confusing.

Unfortunately, the candidates' information such as number of certificates, expiry, and validity is private; only the owner of the certificate account can consult it. Each candidate will have to open a New Question and consult the required details.

We cordially invite you to connect with the MPN support team to check who is linked to the Partner Center.

We would like to know if there is anything else we can help you with. Kindly know that Microsoft Certification Program handles inquiries related to Microsoft Certification profile, we can help you.

 

This thread will be closed and locked within the next business day.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hello Julie!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

 

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

 

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Last updated March 18, 2024 Views 63 Applies to: