I need my credit card information change on the exam cancellation page because the current one is no longer active, how can I do that?

Hi Mr_Silindane,

Thank you for contacting the Microsoft Community.

I understand how important it is for you to get your credit card information as this is necessary for refund purposes.

Although our scope of support handles inquiries and concern related but not limited to exam registration and accessing Microsoft Certification profile/benefits, I’ll still make sure to provide you further guidance on how we can obtain these details for you to be able complete your exam cancellation.

I know others who have been in your situation and what we did to successfully help them was to coordinate directly to their exam delivery provider since they have real-time access to your exam and payment transactions.

For urgent assistance, depending on where you have scheduled your exam, you can contact them through the details below. They will be creating a separate case with a different reference ID and assist you from here.

• For Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact

Hi

I booked the exam on the Microsoft/pearsonvue website online and not with a test center.

I just need my banking details to be changed so I can receive my refund.

Hi Mr_Silindane,

Thank you for providing this information.

Please be advised that whether you took the exam via online or in a local test center, still, your exam delivery provider is the only ones can provide you with your exam details especially with your payment transaction.

They can immediately provide you the needed details at the same time can assist you with your refund.

With this, I highly recommend contacting Pearson VUE support for further assistance.

Rest assured you that the specialized team will take good care of your issue and a resolution will be provided. 

Hi

I had a chat with one of them and I was told the refund will be paid to the account that made the exam booking meaning the one which I want to change from, so they were 100% no help at all.

Hi Mr_Silindane,

I appreciate you taking prompt action on this matter.

According to Pearson VUE's refund policy, a complete refund will be applied to the same credit card that was used to book the exam appointment. Given your circumstances, it would be best to get in touch with your bank to learn about your options for transferring money from the credit card you used to sign up for an account to your active account.

I understand that this may not be ideal for you; however, please know that your financial institution is the only one that can process these changes, as they have the right tool to assist you further.

Hi Mr_Silindane,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Best regards,