Account Verification Required: I need to change my legal name on my Microsoft credentials.

I have completed a legal name change and I need to have that reflected in my credentials profile. My government issued ids have been updated. How do I complete this process?

Regards,

Patrice ***removed***

***Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.***

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Hi Patrice,

Thank you for contacting the Microsoft Community.

I know the importance of updating your legal name in your profile, so rest assured that I will assist you with your request.

For me to locate your profile and to review the changes made or if further modification needed, I’ll need to verify a few details. I’ve initiated a private message where you can securely share the necessary information. Meanwhile, if the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

Image

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info


Last updated June 18, 2025 Views 11 Applies to: