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I need to change the personal account (MSA) associated with my Certification profile.

I have a work MS Outoook account************

I took my certification registering under my personal account **********

I completed the certification for

Microsoft Azure Fundamentals.

Microsoft certification ID: ********

I need to get this certification to show up under my profile.

Can you please assist?

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Change the personal Microsoft account (MSA) associated with your certification profile to match Learn (recommended)

  1. Go to the Microsoft Certification Support forum.

  2. Click on "Ask a Question" at the top of the page.

  3. Submit a request to change the personal account (MSA) associated with your Certification profile.

  4. An agent will engage you in a Private Messaging session to verify your personal information.

  5. Once your request has been processed, log into Learn using the personal account (MSA) associated with your Learn profile.

  6. Visit Connect a certification profile to Learn to complete the profile connection process.


*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy* 

Answer
Answer

Hi, Larry .

 

Thank you for confirming; at this moment, this case will be closed and locked.

 

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to look and help you with your concern related to your Microsoft’s Certification Profile.

 

We also want to invite you to visit the following link to learn more about the Microsoft Certified Professional Program by linking your Microsoft Certification Profile with Microsoft Learn (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs).

 

On Microsoft Learn you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates. Please keep in mind once locked and closed you will not be able to respond over the same channel.

 

We hope you have a fantastic day.

Best Regards,

Cristian Franco
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Question Info

Last updated October 16, 2023 Views 33 Applies to: