I passed my DP-900 exam last *removed* but still haven't received my certificate yet. I checked the Certifications page on my MS Learn profile and it's still not there.

Hello Ugale.

Welcome to Microsoft’s Community.

We understand that you passed Exam DP-900, but have not received the Certificate on your Profile. We will gladly assist.

If you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access MS Learn and check if your information is visible.

See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

To access the Profile, follow these steps:

1. Clear your browser’s cached data and cookies.

2. Use InPrivate browsing with Microsoft Edge.

3. Sign in to Microsoft Learn.

4. Log in from all the emails you may have used during the registration process.

In case this does not work for you, we have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.  

Best regards, 

Hello Ugale.

Thank you for all the information you have kindly provided.

Please know that your case was successfully assigned to our Team in charge of further review and assistance. Once we have an update regarding the progress of your case, we will get back to keeping you posted.

Please bear in mind that it might take up to 5 business days to provide you with further updates.

We will be attentive to your comments.

Kind regards,

Hello Ugale!

Thank you for your patience.

Please access the Private Message feature to see some useful information we have shared with you.

Bear in mind that from now on, your concerns will be responded to via email. Please keep an eye on your inbox.

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to keep in contact with us. In case we do not receive a response, it will be closed and locked within one business day.

Best regards,

Hello Ugale.

Thank you for your comments.

As we can see your response via email, we will proceed to close this case.

Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.

Wishing you a lovely day,