I receive an ERROR_CANDIDATE_NOT_FOUND error when connecting to my account at Pearson VUE.

I cannot schedule and exam (AI-900) because I receive this:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

  • Use Internet Explorer (version 9 or above) or Edge
  • Clear all cache and cookies
  • Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

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Answer
Answer

Hello laciapa,

 

Thank you for providing the requested details.

 

I have seen that there is a Non English character on your home address, hence I went over your profile and update it to Roman English.

 

With this, kindly try again to schedule your exam.

 

If you are getting the same error message, please send us a step by step screenshot using the Problem Steps Recorder (PSR) starting from the login page until the error message is shown on your screen.

 

This would help our Support team to identify the root cause of the issue.

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

All the best,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 21, 2021 Views 19 Applies to: