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I too was scammed by PSI

The proctor stopped the exam for a miscommunication. Now a failure is posted on my IIBA profile when I wasn't allowed to finish the exam. I got to a question where I needed a calculator, I opened my laptop calculator not realizing that there is one built-in the private browser. Then the proctor stopped the exam about 30 minutes into the 3.5 hr exam.


I did not fail this exam. This was a proctor initiated exam termination and not a failure.


Date 24/02/2024 Result Failed

KA1 - Business Analysis Planning & Monitoring (CORE) Lower

KA2 - Elicitation and Collaboration (CORE) Lower

KA3 - Requirements Life Cycle Management (CORE) Lower

KA4 - Strategy Analysis (CORE) Lower

KA5 - Requirements Analysis & Design Definition (CORE) Lower

KA6 - Solution Evaluation (CORE) Lower  


The proctor said I could use the online calculator and not a handheld. Well my laptop calculator is online. It was a matter of not having clear communication. What should have been said is to use the built-in calculator on the PSI private browser. 


Here are the issues. 

  1. There is no walk-through for a user of the software or time to familiarize with how it works. 

  2. Nomenclature of the software components is not clearly described. 

  3. Functional operation of the software is assumed to be intuitive but until test time, a user has not seen how it works so this is a disadvantage. 

  4. Once the proctor paused the exam and closed the session, I no longer have access to the support numbers.


To retake the exam they want to stick me for another $245.

Hi Victor,

Thank you for contacting the Microsoft Community.

I truly understand that you need assistance with your exam through PSI and I know how upsetting this must be for you as you just wanted to utilize a calculator and the exam was terminated. Allow me to check further regarding this matter and to provide the corresponding team that can assist promptly.

Please be advised that our scope of support provides assistance related to Microsoft exam registration, accessing Microsoft Credentials profile and benefits. For immediate assistance to resolve your concern as you're taking an exam through PSI, please reach to their Support Team using the link below as they cover this area:

Thank you for understanding in regard to this matter.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm regards,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Victor,

Since we have not received a response from you, we’ll proceed in closing and locking the case. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Jai_T4
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Sorry this didn't help.

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Question Info

Last updated February 28, 2024 Views 93 Applies to: