Score Reports | Pending Status: I took my AZ900 exam ***REMOVED***, i am yet to receive my certification and my PearsonVue dashboard is showing in progress instead of passed

Hi ETO,

Thank you for contacting the Microsoft Community.

I recognize how important it is for you to receive your score report, as it validates your AZ-900 certification and serves as a key credential. I’m here to help you get this resolved.

For us to verify your account and determine the next steps to take, kindly provide me with the information I requested through the private message I initiated.

On the other hand, as per Exam scoring and score reports, usually, score reports should be issued within 24 hours upon completing the exam and for it to be visible under your Learn dashboard, the email address that you used to register for the exam must be logged in as score reports are automatically sent to the specific account.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi ETO,

Thank you for the information you have provided as we look further into the issue with your score report.

As we're looking further into your issue, and I know how important it is for you to receive your results, I have now successfully forwarded your case to our Support Team for careful review. Rest assured, we're working on this diligently and I am prioritizing your case given the urgency of the situation.

You can refer to our private message for the Case ID number from our Support Team as it can be your reference.

Please expect an update within 3-5 business days or as soon as we hear back from our Support Team.

Kind regards,

Hi ETO,

I appreciate the updated you have shared as that's wonderful news, congratulations on receiving your certification! I'm really glad to hear it came through.

With this, I wanted to ask for your confirmation if you still need any further assistance from our side regarding your score report so that we can make sure everything is addressed. Don't hesitate to let us know and we'll help as much as possible.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,