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I want to add my Microsoft Personal account to Microsoft certification ID

Hello,

I just recently passed my PL900 exam, but I can't see my certificate on my personal. What I noticed was that my Microsoft certification ID what I got in the email was different then on my personal ID sign-in I have with Microsoft.

And I created a different account now, which doesn't have my Microsoft certification ID connected.

So, do I change my Microsoft certification ID on my personal account which I got the email about the Pass on my exam or connect my Microsoft certification ID to new account I created?

Can someone help me with the process, I went through doc online, but it is quite confusing.

Thank you,

Hello, Ameet.

Thank you for reaching out to Microsoft’s Community. 

As we understand, you may use to merge your accounts. We are glad to help you!

We have started a Private Message where we will request additional details regarding your account to complete an evaluation process.

You can access this private message on the top right corner of this page, as shown in the image below: 

ImageTo protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

We are waiting for you to respond. In case we do not receive an answer, the case will be locked and closed within two business days.

Regards!

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, Ameet.

We hope you are having an enjoyable day. Thank you in advance for your patience and understanding, 

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either open channel.

Best regards,

Santiago Suarez
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Sorry this didn't help.

Great! Thanks for your feedback.

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Question Info

Last updated December 12, 2023 Views 37 Applies to: