I want to remove my personal certification account from the work account (Employer)

Hello, Manoranjan!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand you want to change the personal account (MSA) associated with your Certification Profile to align your account under your personal e-mail address and move the certificate from your work account. We will be happy to help you.

We are looking forward to your information. Just a heads up, remember to only send your private information through private message, in order to protect your data.

If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Warm regards,

Hi Team,

Today I passed the AZ-305 certification exam, but I am not able to see the details on my learning dashboard page.

Below are the details:

Microsoft certification ID: *removed*

Please advise.

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello, Manoranjan!

We would like to thank you for the information you kindly provided over direct communication.

After verifying the information, we found a duplicity of profiles under your name. We have retrieved the information of both accounts.

We will proceed with merging your profiles into a single account. We would like to ask you which MCID you want to keep as primary. Please find the details of your MCIDs via Private Message.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Hello, Ricardo!

Thank you for the information provided.

We have received your information and merging request, please refer to the detailed response via Private Message:

• Private Messages - Microsoft Community

We are reviewing your details and will come back to you with an update regarding your request. In the meantime, we will keep this case open.

Warm regards,

Hello, Manoranjan!

We would like to thank you for all your kindly patience.

We are pleased to inform you that your profiles have been successfully merged and now you have only one profile. First, to rule out any browsing related issues, please follow the troubleshooting steps below:

1. Use Internet Explorer (version 9 or above) or Edge.

2. Clear all cookies and cache.

3. Allow all third-party cookies.

4. Use the InPrivate option in Internet Explorer or Edge.

Then log into MS Learn with the credentials we provided you via Private Message and check if you can attempt to visualize your certifications properly, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after two business days.

Best Regards,

Hello, Manoranjan!

Thank you for the resolution confirmation!

We will proceed to close and lock this case, however, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help out.

Please keep in mind that once this case has been locked and closed, you cannot reply.

Wishing you the best,