General | Other: I was misunderstood before starting AI-900 exam. Please reduce my 6-month ban or extend my voucher. I’m not cheating and need to retake before June 30. Thank you.⅞

The process for appealing the ban was communicated to you in the email informing you of the ban and posting on this forum is not that process.

https://learn.microsoft.com/en-us/credentials/support/exam-and-assessment-lab-security-policies#candidate-appeal-process 

Candidates may appeal their ban by submitting an appeal to *** Email address is removed for privacy *** within 14 calendar days of receiving notice from Microsoft (as established by the date the notification was sent by Microsoft). Any appeal requests submitted after that time will not be reviewed or granted.

You were told to place your phone away from you before getting to the point you were at in the pre exam survey and that you were under exam conditions. By moving the phone at any time once under exam conditions, even before seeing any questions, you could have set it to record the screen which is cheating, and you were breaking the rules. This is why you were rightly banned. You may only have been banned from taking exams online and may be able to take an exam at a test centre where your behaviour can be monitored, so you can request this via the appeal process.

Hi Sourav,

Thank you for contacting the Microsoft Community.

I understand how disheartening this experience must have been, especially given your clear intent to follow the exam rules. Allow me to share some additional information regarding your request.

To assist you properly, please provide the necessary details for account verification. This will help us confirm if you're an active ESI learner, as the ESI Support Team handles concerns for candidates affiliated with ESI that utilizes a company discount. If this applies to you, I’ve sent their contact information via private message. Once you’ve reached out to them, kindly share the case number via private message so I can help ensure you receive timely follow-up.

If the hyperlink provided doesn't work, kindly locate the private message icon as shown below:

In the meantime, if your organization is not affiliated with ESI, please note that for any support related to your account status, you should contact mlsecure@microsoft.com directly. Their team is best positioned to investigate the issue and provide further details regarding the duration of your exam ban, as well as assess any requests to have it lifted or reduce the ban to 2-3 weeks.

In line with our Exam and assessment security policies, Julian is correct that candidates do have the right to appeal only within 14 calendar days from the date they receive the notice. We understand that this process can feel a bit overwhelming, and we want to make sure everyone has a fair chance to be heard. The Microsoft Worldwide Learning Security Team takes each case seriously and will carefully investigate before sharing their final decision directly with you.

Hi Sourav,

I hope all is well with you.

As part of my commitment to provide you with the best possible service, I just wanted to follow up with you if you require any additional support or guidance from me. If so, please let me know and provide the requested information through private message so I can address your needs promptly and effectively.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Sourav,

We have not received any update from you. This case will now be locked. If you need further assistance, please post a new question.

Warmly,