I would like to merge my new Microsoft Certfication ID with my old Microsoft Certification ID

Hello Shannon!

Thank you for reaching out to Microsoft’s Community.

We understand you require assistance with merging your accounts. We would be delighted to provide assistance with your inquiry.

We have initiated a Private Message where we will request further information about your account in order to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.

Kindly,

I'm not finding the option to click for the private message.

Can you try to send the request again? I am wondering if it didn't get created correctly as I tried a few different Microsoft accounts and can't find the private message.

Hello Shannon!

Thanks for your reply.

Kindly be aware that we have initiated a private message with the user:Shannon Mecklenburg (microsoft.com). That is why you are not able to see the private message. Please log in with the right user to proceed with the assistance.

You can also refer to your profile and access to the Private Messages:

We would be grateful for your response. In case we do not receive an answer within two business days, the thread will be closed and locked and you will not be able to reply through either channel.

We are waiting for your response. If you do not respond within two business day, the thread will be locked and closed.

Kindly,

Hi Jimmy,

I wasn't successful in figuring out the correct account to view the private message so I created a new topic last night and received a private message for that one. I've submitted my personal information back to that private message and I'm hopeful that the action will get resolved.

Thanks again.

Hello Shannon!

We appreciate your confirmation.

This case will now be closed and locked.

If you have another inquiry, you can let us know by posting a New Question/Entry, and we will be happy to take a jump and help you with your concern related to Microsoft Certified Professional.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

Please keep in mind once locked and closed you will not be able to respond over this channel.

Kindly,