I would like to reschedule my upcoming exam to an in-person exam at a test centre

Hi Simona,

To change the mode of exam to testing centers, the exam needs to be cancelled first.

If the exam will be cancelled within the Exam reschedule and cancellation policy, the discount should be reinstated to your profile after 36 hours if this is voucherless discount.

You may also try to re-link/redeem by entering the associated email through the Exam discount page.

In the event that the discount is not showing, please provide us with a PSR (Problem Steps Recorder) from the time you sign in until it shows no discount/voucher along with the information needed to verify your profile and attach it via private message. Please also include the confirmation email if you have attended an event.

You may refer on the image below to access private message:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Simona,

Thank you for your response via private message.

We would like to confirm if you were able to cancel the exam or you may also contact the exam provider to check if this can be change without cancelling the exam.

Here’s the contact information of our exam vendors:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Contact: 855-542-6924, +1-952-905-7472 (toll)

PSI: https://psi-cdexp.zendesk.com/ https://psi-cdexp.zendesk.com/hc/requests/new?ticket_form_id=360001044112

US/Canada (toll free): 855.340.3887  

US/Toll number for International Callers: 858.875.3686

Certiport: https://certiport.pearsonvue.com/Contact-Us.aspx

For reference, you may check our Exam reschedule and cancellation policy. 

In case that the exam was cancelled and after 36 hours the discount is not showing, please provide us with a PSR (Problem Steps Recorder) from the time you sign in until it shows no discount/voucher and attach it via private message. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hi Simona,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Regards,