Ican't access Microsoft Learning through my Microsft account:

Hello Soufiane.

Thank you for contacting Microsoft Community.

As we understand, you have not been able to access your profile.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Soufiane.

Hope this message finds you very well. Thank you sending us the information requested.

As mentioned on the Private Messages - Microsoft Community, please follow these steps to create a Certification profile.

1. Clear cookies and cache from your browser. Restart your browser.

2. Open an InPrivate Window and log into the Learn Profile you already created. (Microsoft Learn | Microsoft Docs)

3. From your Learn Profile dashboard, go to your Certifications section (click on profile photo > Profile > Certifications).

4. On this section, you will encounter the following information just above the "Connect certification profile" button: Don't have a certification profile yet? Register for an exam to create one.

5. From your Learn Profile, please attempt to register for any Exam. You will be taken to the Exam registration page, where it will be required that you complete your Certification profile details.

6. After you complete your details, click on "Continue" a new MCID and the MSA used for your Learn Profile should be displayed at the top left of your screen. (Keep in mind to use a personal email address)

7. If you do not wish to proceed taking an Exam yet, complete only the details page until you are able to save your details.

8. To check if your Certification Profile was created, close and restart your browser on an InPrivate Window and log back to your Learn Profile.

9. Attempt to connect your Certification Profile to your Learn Profile (Log into your Learn Profile > Settings > Account Management > +Add account. Log into your Certification Profile MSA.)

Once you set up your MCP profile with a personal MS account, you can link the profiles through these resources:

• Manage your certification profile | Microsoft Learn

• Align certification profile and Learn profile accounts | Microsoft Learn

• Connect a certification profile to Learn | Microsoft Learn

• Microsoft Events Catalog

• how to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account

Please let us know if you have any other questions, or if the assistance given solved your request, please indicate “Yes” to the question shown below and we will proceed with the closure of this thread. In case we do not receive a response, it will be closed and locked in the next two business days. 

Wishing you the best,

same problem i cannot access to

Exam AI-900: Microsoft Azure AI Fundamentals - Certifications | Microsoft Learn

always enter to the same page " sing in" even if im using my credential or any other new credential with new address email

Hello Soufiane.

Hope this message finds you very well. Thank you sending us the information requested.

We kindly ask you to proceed with the following steps, so we can investigate the reason you are presenting this issue.

First, please let's follow the troubleshooting steps below, to rule out browser-related issues: 

1. Make sure to use an up-to-date browser. (e.g., Edge). 

2. Clear cache and cookies: make sure you check Preserve Favorites website data and check both, Temporary Internet Files and Cookies, and then click Delete.  

3. On the Delete Browsing History window, make sure to uncheck Preserve Favorites website data and check both, Temporary Internet Files and Cookies, then click Delete. 

4. Allow all third-party cookies through browser settings. 

5. Please make sure that you have the latest version of the Edge browser. 

6. Access in a Microsoft Edge InPrivate browser.

If there are no changes, please send us a recording of the dashboard through Private Message (Please follow this link to access the private messages: Private Messages - Microsoft Community, showing the options that you have tried so far, you will be able to use PSR (Problems Steps Recorder) following the next steps:  

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac: https://support.apple.com/en-us/HT208721 

It is necessary to display the email address used at the time of accessing the Certification Profile page, and the error message you encounter with your profile while trying to access the Certification that you want to present; we advise you to take multiple screenshots of these if necessary.  

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.  

We look forward to hearing from you again. Please keep in mind, if no response is received, we will close the case in the next two business days.

Hope you have an amazing day,

Hello Soufiane.

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum. We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please contact us again if any questions or issues arise. You can easily do so by posting a new question.

Please note that once the Thread has been locked and closed, you cannot reply. We wish we could be of more help, but if any additional assistance is needed, we will be happy to assist.  

Best wishes,