Ignite 2021

Hello Denis,

Good Day!

We just received an update from our Support Team and have confirmed that this is now resolved as per the sticky post.

Before trying to claim your discount again, please try the troubleshooting steps below:

1. Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari) and make sure you have downloaded the latest version of the browsers.

2. For MS Edge browser, you can download the new browser here.

3. Should the issue persist clear cache and cookies (steps here). Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

4. Allow all third party cookies through the browser settings.

Then you may proceed in redeeming your exam discount.

Also, please make sure to enter the email address on the Check Eligibility field on small caps.

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message so we may continue troubleshooting with you.

You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.

In addition, please attach the actual copy of the email confirmation that you have attended the Event showing the recipient (from and to field) for reference.

To access private message, please see image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,