Hello clamoune,
We just received an update from our Support Team and have confirmed that this is now resolved as per the sticky post.
Before trying to claim your discount again, please follow the troubleshooting steps below.
Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari) and make sure you have downloaded the latest version of the browsers.
For MS Edge browser, you can download the new browser here.
Should the issue persist clear cache and cookies (steps here). Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
Allow all third party cookies through the browser settings.
If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.
You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.
To access private message, please see image below.
Also, please confirm where the exam discount was obtained by providing the actual email confirmation of the Event/Training you have attended showing your email address in recipient field.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best regards,
