Impossible to reschedule Microsoft Azure Exam

Hi,

It is under credentials > certifications.

Hi SAVIO,

Thank you for contacting the Microsoft Community.

I can sense how urgent it is for you to reschedule your exam, but you were unable to as you cannot see your exam appointments on your dashboard. As I know how important this is, allow me to provide you with further information so I can assist you effectively.

@teriaavibes, we appreciate your insights into this matter. Please be sure to reschedule an exam appointment at least 24 hours before your scheduled exam or your fee will be forfeited. If you used a company-purchased voucher, the voucher will be forfeited. Kindly see the steps provided below on how you can reschedule your exam.

1. Log in to your Learn profile and choose "Profile" from the dropdown menu in the photo avatar.

2. Select "Credentials" in the profile menu.

3. Scroll to the exam appointment you wish to reschedule and choose the “Reschedule” link.

4. Once done, you will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.

If the issue persists, kindly provide us with a complete step-by-step PSR (Problem Steps Recorder) screenshot that details each step you took until you see the issue notice. Kindly upload the PSR file through the private message I have initiated along with the requested information to locate and verify your profile.

Meanwhile, if you need urgent assistance with rescheduling your exams, I highly recommend reaching out to Pearson Vue as they have direct access to your exam appointments. If ever you scheduled the exam with company discount applied to it, the best team to seek assistance with is our ESI Support Team, as they handle company discounts and coordinate with Pearson VUE about your scheduled exam. (They typically respond within 3-5 business days)

Note: In line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment, or the fee will be forfeited.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Warm Regards,

Hi all,

I could reschedule my exam by adding my personal Microsoft Account :)

Thanks a lot for the support!

Sara

Hi SAVIO,

Thank you for your response.

Awesome! I am glad that you have successfully rescheduled your exam. Kindly let us know if further assistance is still needed.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,

Hi SAVIO,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,