Is it possible to change Offline exam to Online exam ?

Hello Prasann,

Thank you for contacting us here at Microsoft Community.

Yes, it is possible to switch from a test center appointment to an online appointment, you must first cancel your test center appointment and reschedule your exam 24 to 30 hours after the original exam appointment by selecting the online proctoring option as the test delivery experience.

You may follow the steps below to reschedule or cancel an exam appointment:

1. Log in to your Certification Dashboard.

2. In the “Appointments” section, find the appointment that you would like to cancel or reschedule.

3. Select the “Cancel/Reschedule”.

4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam.

For your reference, please visit the Exam reschedule and cancellation policy page.

You may also check the about online exams with Pearson VUE or about online exams with PSI page before you register for an online exam.

Should you need further assistance with this, please reach out to the exam provider directly as they can help you on this matter.

Here’s the contact information of the exam providers:

PearsonVue:

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

PSI:

Link: https://psi-cdexp.zendesk.com/hc/requests/new?ticket_form_id=360001044112

US/Canada (toll free): 855.340.3887  

US/Toll number for International Callers: 858.875.3686

Certiport Support:

Link: https://certiport.pearsonvue.com/Support/Support-for-test-candidates/Customer-service

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,