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Issue persists - Still receiving email to to my work email and not my personal email

Hello,

I have been a support case where I thought my issue was resolved. See this thread:

Now, this morning I receive two email from certifications.microsoft.com on my work email that the above thread had deleted so I only would receive notifications etc on my personal email. There is no where on the profile site that indicates that my work email is attached to my MCID.

Please advice, why am I receiving certification emails on my work email and how do I change this?

Subject of the emails received:

1.

MCP Member Site registration confirmation

2.

Important and Time-Sensitive: MCP Member site access information enclosed - please do not delete.

Beat regards,

Søren

Answer
Answer

Hello Soren.

Hope you are having a wonderful day!!

 

Thank you so much for confirming everything was resolved. We are glad that we can help you with this matter. You are important to us, and we strive to provide you with the best service any time you need us.

 

We will close this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

 

Please note that once the Thread has been locked and closed, you cannot reply.

 

Additionally, we want to share with you these links: Renew your Microsoft Certification, Two words: free renewals - Microsoft Community Hub to keep you up to date with your renewals assessments.

 

Wishing you an amazing Rest of Week!!  

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

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Answer
Answer

Hello Soren.

Hope this message finds you great! Thank you for providing us with the information requested.

After verifying your profile, we would like to inform you that your Certification profile and MS Learn are both under the email address: Private Messages - Microsoft Community, as expected. Also please note that we have limited access to MS Learn and we did not find any information with the email address: Private Messages.

In this case, please check this website where you will find the guidelines to know How to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account. To remove your work account.

 

In case you require support while following the steps mentioned in the article, you can contact the Microsoft Partner Network Team (MPN) by clicking on this link: Partner Center (microsoft.com) or you can also reach this Team by dialing their direct phone number: 1 800 6767658. Also, if you want to talk to a representative, you can schedule a support appointment.

If this does not work out, please let us know if you have a MS Learn with the email address: Private Messages - Microsoft Community

We look forward to your response, keep in mind that if we do not receive a response, the thread will be closed and concluded after two business days.

Have an excellent Day!

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST. (Except US Public Holidays)
Estimated Response Time: Within 2 Business Day.

1 person found this reply helpful

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Question Info

Last updated November 23, 2023 Views 38 Applies to: