Issue while doing Payment for Azure DP 900 Exam

Hi Mohd,

Thank you for contacting the Microsoft Community.

I acknowledge that you reach us out bringing the error you have encountered to our attention, and I know how important it is for you to proceed smoothly in paying for an exam. Allow me to provide you the needed information for your concern.

Based on the screenshot you have you provided, it is recommended to get in touch with your card issuer directly to report the issue your encountered while attempting to pay for your exam so they can look into your account and determine if any restrictions have been applied on your transactions. Moreover,  as per Pearson VUE’s Helpful resources for test-takers under Payment FAQs, candidates can use Visa, American Express, or MasterCard debit or credit cards. 

You may also reach out to your examination center, which could be beneficial as they manage payment concerns and may offer alternative solutions to enable you to complete your exam scheduling.

Kindly visit the link below to get the phone number for your region or contact their support directly through the chat platform.

Pearson VUE: https://home.pearsonvue.com/microsoft/contact  (They typically respond within 3-5 business)

Certiport: https://certiport.pearsonvue.com/Support.aspx 

Please allow a generous amount of time, as there’s a slight delay in receiving their response due to the volume of cases that they are currently handling. Rest assured that the specialized team will take good care of your issue and that a resolution will be provided.

I hope this information helps. If further assistance is needed, please let me know.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Mohd,

Thank you for your prompt response and providing the screenshot of the error you are encountering when trying to make a payment for your exam.

As discussed in my previous response, it is recommended to get in touch with your card issuer directly to report the issue your encountered while attempting to pay for your exam so they can look into your account and determine if any restrictions have been applied on your transactions. Moreover,  as per Pearson VUE’s Helpful resources for test-takers under Payment FAQs, candidates can use Visa, American Express, or MasterCard debit or credit cards. 

You may also reach out to your examination center, which could be beneficial as they manage payment concerns and may offer alternative solutions to enable you to complete your exam scheduling.

Kindly visit the link below to get the phone number for your region or contact their support directly through the chat platform.

Pearson VUE: https://home.pearsonvue.com/microsoft/contact  (They typically respond within 3-5 business)

Certiport: https://certiport.pearsonvue.com/Support.aspx 

I hope this information helps. If further assistance is needed, please let me know.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Mohd,

I hope you are doing well.

To make sure that I have your case well assisted, I just want to make a follow-up to see if the recommendations and options provided resolve your concern about the issue you have encountered in making a payment for your AZ-900 exam.

Kindly let us know if further assistance is needed by replying to this post or even in private message and I'll be happy to assist.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Mohd,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,