Issue with Id during exam

Hello AMELIRémi,

Thank you for contacting the Microsoft Community.

I know that you already invested your time and effort to take your certification exam. Let me guide and extend my assistance to address your concern.

Upon checking the Pearson VUE ID Polic, expired forms of ID are not acceptable, unless it is accompanied by valid renewal papers.

With this, please know that once the exam got missed due to your situation it will be tagged as no show and rescheduling will result in a regular fee.

For this, it is recommended to reach out directly Pearson VUE support as they can provide you options with regards to your exam. If in any case you already have the copy of the Case ID number that was provided by their support, kindly provide it to the private message along with the requested information so I can have your case forwarded to our Support Team and follow up.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello and thank you for your reply, like I said the call got canceled before I could write the case Id, and it's difficult to get support without it.

My ID is not expired since the French government extended all Id issued before 2013 by another 5years. It is difficult, maybe even impossible to renew, unless I declare it stolen or lost (and pay a fee). Nevertheless, i was expecting more professionalism from pearson vue. Not letting me write down the case Id nor being able to escalate the issue. I was here to learn, and I did. I won't take exams with this third party any more. Lost some money but learn a valuable lesson.

Hello AMELIRémi,

I know how much you have prepared for this exam, and we fully comprehend your situation. This is not the kind of experience we intend for you to have.

Allow me to further check options on our end with regards to your exam. For me to proceed, kindly provide the requested information to the private message and I can have it forwarded to our Support Team.

Thank you for your cooperation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello AMELIRémi,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,