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Issue with OnVUE app

Hi Team

I schedule an exam. While testing my laptop I received a Your network does not meet the requirements to take an exam response with the following error:

Internet speed results and requirements:

Your download speed meets the minimum requirements.

Network ping results and requirements:

  • We were able to ping and reach all URLs needed for delivery.

Video streaming connection results and requirements:

  • Your home/office network failed to connect to the required video streaming service.

  • The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

  • Contact your network administrators and ensure the following:

    • Any network filtering software is disabled

    • WebRTC WebSocket connections must be allowed to *.*.cloud.wowza.com on TCP port 80, 443, 1935.


Answer
Answer

Hi Sankar,

Thank you for contacting the Microsoft Community.

I appreciate your initiative in doing a system test prior to your exam. Allow me to provide recommendation on how to resolve this type of issue.

Please be advised that this type of technical difficulties are unforeseen equipment problems such as software bugs wherein some antivirus software can cause performance issues and it can happen in any exam delivery provider.

To avoid experiencing the same, we recommend you to take note the following reminders to better prepare for your OnVUE exam.

  • Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. If possible, you should use a personal laptop with a wired, ethernet connection.

  • Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software.

In addition, as per the Tips on taking an OnVUE exam // Pearson VUE page, if your setup fails the system test or doesn’t meet minimum requirements, you will need to take your exam at a testing center instead.

Alternatively, you can contact directly the Pearson VUE Support team to report this incident so they can further investigate the root cause of the issue and provide you variable options on how you can take your exam smoothly. You can find their contact information by clicking the link below:  

Pearson Vue Support: https://home.pearsonvue.com/microsoft/contact

Note: Phone support varies by region. Use the aforementioned link to find phone support details for your location.

Let me know if there’s anything else I can do for you. I’m happy to help.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

 

Regards,

Darlene_J
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated July 31, 2024 Views 320 Applies to: